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Service Level Agreement (SLA)

Effective: 2025‑07‑10

1. Uptime Guarantee​

We guarantee 99.9% uptime per calendar month across Shared, VPS, and Cloud hosting.

2. Downtime Credits​

If uptime falls under 99.9%, you may claim:

  • 99.0–99.9% → 10% credit of monthly fee
  • 95.0–99.0% → 25% credit
  • <95.0% → 50% credit

3. Exemptions​

The SLA does not apply to:

  • Scheduled maintenance (with advance notice)
  • Denial-of-Service (DoS) or malicious traffic
  • Client-side issues (ISP, DNS, user config)

4. Claim Procedure​

Submit a support ticket within 30 days with detailed logs. Credited amount will apply to your next billing cycle.

5. Maximum Liability​

Total SLA credits per incident capped at 50% of one monthly service charge.

6. Policy Changes​

We may change the SLA with 30 days’ notice; updated terms will be posted online.