Refund Policy

Effective: 2025‑07‑10

1. 14-Day Money-Back Guarantee​

Applies to Shared, VPS, and Cloud hosting plans. To request:

1. Submit a support ticket to support@hopevalley.cloud within 14 days.
2. Cancel the service before the deadline.
3. Refund minus domain, SSL, and add-on costs processed within 5–10 business days.

2. Non-Refundable Items​

• Domain name registrations or renewals
• SSL certificates, premium support, third-party plugins
• Setup/installation fees

3. After 14 Days​

Service charges are final. We offer prorated credits for unused time only at our discretion.

4. Chargeback Warning​

Initiating a chargeback may prevent us from processing your refund and lead to account suspension.

5. Policy Revisions​

Material changes will be announced in advance. Continued service use implies acceptance.